Frequently Asked Questions
You are always welcome to call and speak with us directly over the phone. However, for the most efficient and fastest service, we recommend placing your order online.
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been.
We do our best to ship all remanufactured and new parts out on the same or following business day. We always check with our distributors to make sure the item is in stock. If the item is out of stock, we will contact you immediately and let you decide if you would like to wait for the item, or if you would like a refund. Used parts normally ship within 1-3 days (with some exceptions) depending on what you have ordered.
New and rebuilt parts will either ship with UPS or Fed-Ex. Used parts that ship from our warehouse , will ship with USPS or UPS depending on your location and the size of the part.
We do accept returns. All new and remanufactured parts must be in the same condition as when they were shipped and cannot have been installed. If the new or remanufactured part was ordered incorrectly by us, we will gladly accept the part back and refund your money including the shipping. All new and remanufactured returns will incur a return fee.
If it is a used part we will exchange for another used part first and if we do not have another one in stock, we will refund your money. Returns for used parts for anything other than warranty claims within 30 days will be subject to a restocking fee.
The remanufacturer offers a one year limited warranty. If you have a warranty claim, please contact us. We will issue a return shipping label and the product will be shipped back to the remanufacturer for inspection. If the remanufacturer finds that something was wrong with the remanufacturing process and caused the product to fail the item will be covered the ramanufacturer will also pay a percent of shop fees. If the remanufacturer finds that an outside reason caused the product to fail the product will be repaired at a reduced labor and parts rate. Example: If the carburation was not set right on a remanufactured powerhead and caused the powerhead to lean out on 1 cylinder, this will not be covered. It would be repaired at a reduced rate. Please read our warranty polices under the “about us” tab.
The new aftermarket (SEI) lower units offer a three year fault free warranty. During the first year the return shipping is paid by the manufacturer. During the last two years, if you have a claim shipping is paid by the customer. We read SEI’s warranty information under the “about us” tab.
To place an order, simply add your motor(s) into your shopping basket and then click on the checkout button on our website.
– Fill in the required information and select your preferred payment method. We accept a variety of payment methods :
* Bank Transfer
* Zelle Pay
* Apple Pay
* PayPal
* Bitcoins
* Google Pay
* Credit/Debit Card
* Western Union
– Click on PLACE ORDER after selecting your preferred payment method. Depending on your preferred payment method, you will either complete your payment directly on our website, or you will receive an email with payment details and you can complete your payment offline and reply us with a payment receipt.
215-821-6601